Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We offer free returns for defective, damaged, or incorrectly shipped products.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with any original tags, and in its original packaging. You will also need your receipt or other proof of purchase.

Starting a Return

To request a return, contact us at hello@woodaholic.space.

If your return is approved, we will send you confirmation and instructions explaining how and where to send your package. Items returned without prior authorization will not be accepted.

Approved returns must be sent only after receiving return instructions from us. Our registered business address is:

Woodaholic - Primeo Limited
Unit 605, Cameron Sino Technology Centre
73 Chai Wan Kok Street
New Territories, Hong Kong

Please do not send a return to this address until we have approved your request and provided return instructions.

Customer Support

For questions about returns, refunds, or exchanges, contact us:

Email: hello@woodaholic.space
Phone: +1 425-219-7444

Customer-Initiated Returns

Customer-initiated returns that are not the result of a defective product, shipping damage, an incorrect item, or an error by Woodaholic are subject to a 20% restocking fee.

This restocking fee helps cover a portion of the original shipping and order-processing costs included in the purchase price. Defective, damaged, or incorrectly shipped products are not subject to the restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if the item is defective, damaged, or different from the item you ordered. We will evaluate the issue and work with you to provide an appropriate replacement, return, or refund.

We provide free returns for products that are confirmed to be defective, damaged during delivery, or incorrectly shipped.

Exceptions and Non-Returnable Items

Certain types of products cannot be returned, including perishable goods, personalized or custom-made products, personal care goods, hazardous materials, flammable liquids, and gases.

Sale items and gift cards are generally non-returnable, except where a return or refund is required by applicable law or where the product is defective, damaged, or incorrectly shipped.

Please contact us before returning an item if you have questions about whether your purchase is eligible for return.

Exchanges

The fastest way to receive a different product is to request a return for the item you currently have. After the return is accepted, you can place a separate order for the replacement product.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws.

Returned products must generally be in the same condition in which they were received, unused, with any original tags, and in their original packaging. You will also need your receipt or other proof of purchase.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Refunds

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, contact us at hello@woodaholic.space.