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Frequently Asked Questions
FAQs
What is Woodaholic?
What is Woodaholic?
Woodaholic specializes in designing and crafting wooden cabinets that are more than just storage—they are a reflection of your personality, style, and the meaning behind your space. Our pieces are thoughtfully designed to enhance both aesthetics and function, helping to create a refined, clutter-free environment that feels truly yours.
How much does shipping cost to my location?
How much does shipping cost to my location?
At Woodaholic, we offer free standard shipping within the USA, complete with tracking. The price you see on our website includes shipping—no hidden fees. We believe in a seamless, hassle-free experience.
How long does it take to receive my order from Woodaholic?
How long does it take to receive my order from Woodaholic?
Once your order is placed, we typically process it within 1-3 business days. For standard free shipping, delivery usually takes an additional 5-10 business days through regional carriers like USPS, UPS, or FedEx.
- Business days are Monday through Friday.
- International customers will also receive tracking information, including details from their local carrier.
What is Woodaholic's policy on defective or damaged items?
What is Woodaholic's policy on defective or damaged items?
If your order arrives damaged or defective, it’s our responsibility to make it right. We’ll replace the item or provide a suitable resolution.
Important: Woodaholic is not responsible for issues related to sizing or dimensions, as these are clearly detailed on product pages.
What is Woodaholic’s return policy?
What is Woodaholic’s return policy?
Returns are accepted if items are in their original, sellable condition with all accessories, manuals, and packaging intact. A Return Merchandise Authorization (RMA) number must be included on the shipping label. Missing materials may result in additional charges.
- Refunds cover the product value only, excluding shipping and handling fees.
- Customer-initiated returns are subject to a 20% restocking fee, plus applicable shipping costs.
- Shipping fees are non-refundable unless previously agreed.
For any further inquiries, reach out to us—we’re here to help. Message us at talktowoodaholic@gmail.com
What type of wood does Woodaholic use?
What type of wood does Woodaholic use?
Yes! Our Radiata Pine (Pinus radiata) wood is eco-friendly and sourced from New Zealand.
This high-quality pine is the most widely used timber in the country, accounting for about 90% of plantation forests. It’s a medium-density softwood, ideal for small cabinetry.
Can Woodaholic customize my own pattern on wood storage as well?
Can Woodaholic customize my own pattern on wood storage as well?
What payment method does Woodaholic accept?
What payment method does Woodaholic accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Shop Pay and PayPal for a secure and convenient checkout experience.
How do I contact Woodaholic's customer service?
How do I contact Woodaholic's customer service?
You can reach our customer service by clicking the Contact Us link or by sending us an email using the widget at the bottom right corner of the page. We're here to help!
Where is my order shipped from?
Where is my order shipped from?
All of Woodaholic's products are warehoused and shipped from the U.S.
Does Woodaholic ship outside of the U.S?
Does Woodaholic ship outside of the U.S?
Yes! We have partner warehouses in other countries and can ship to international addresses outside the U.S.